It is to bring to your notice that I had purchased an Air Cooler from Spencers Gurgaon on 23.05.2012. Since that day I have been facing a lot of Electrical/Functional problems with the cooler. The cooler has been serviced almost once a week for three subsequent months after purchase and also since April 2013 three complaints have been lodged and even the main motor has also undergone replacement.
A total of Eleven (11) service requests have been lodged. The Compliant Nos. are as follows:
1. C12052600384
2. C12060101246
3. C12060101267
4. C12060101278
5. C12060201848
6. C12060401016
7. C12061600968
8. C12072800138
9. C13050901317
10. C13051300307
11. C13052202638
As it is very clear that the cooler is a defective model with serious manufacturing glitches and even the service personnel are non co-operative and have refused to file for a replacement in the company. The regular servicing of the appliance has caused me a lot of trouble and the whole purpose of buying an Air Cooler has been defeated as it has been in a non-operational state for most of the summer season.
In light of the above I would request the company to replace the faulty device immediately, failing which I would be compelled to approach the Consumer Court for further action.
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3 comments:
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Dear Sir/Madam,
It is to bring to your notice that I had purchased an Air Cooler from Spencers Gurgaon on 23.05.2012. Since that day I have been facing a lot of Electrical/Functional problems with the cooler. The cooler has been serviced almost once a week for three subsequent months after purchase and also since April 2013 three complaints have been lodged and even the main motor has also undergone replacement.
A total of Eleven (11) service requests have been lodged. The Compliant Nos. are as follows:
1. C12052600384
2. C12060101246
3. C12060101267
4. C12060101278
5. C12060201848
6. C12060401016
7. C12061600968
8. C12072800138
9. C13050901317
10. C13051300307
11. C13052202638
As it is very clear that the cooler is a defective model with serious manufacturing glitches and even the service personnel are non co-operative and have refused to file for a replacement in the company. The regular servicing of the appliance has caused me a lot of trouble and the whole purpose of buying an Air Cooler has been defeated as it has been in a non-operational state for most of the summer season.
In light of the above I would request the company to replace the faulty device immediately, failing which I would be compelled to approach the Consumer Court for further action.
Thanking You,
Prince Varshney.
This post about fans is interesting and specially that Sable Ridge 52" Ceiling Fan. If you require more info on https://www.hamptonbayfans.org then this is the blog to check out.
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