CERA Customer Care Number

CERA Sanitary ware
1800 258 5500
+91 9391214105




70 comments:

Unknown said...

I had purchased on Cera CROFT model commode, of which sliding hinges were got broken during installation. I am complaining on toll free number and every time I got ticket number (0214053 dated 15.01.2015 and 0214654 dated 16.01.2015) and I e-mailed several times. but there is no response from CERA side ... What a service
Kausar Shoaib
C-157, Sector-B, Aliganj
Lucknow-226 024
Contact: +91-9721946636

Anonymous said...

I have purchased Cera Concealed flush tank and after installation is not working properly. I have comlaint on toll free number for two times and also e- mailed send you. but there is no responsefrom your side. Ticket No is 0239999
Naresh kumar
H No 2697 , Sector 66 ,Mohali (Punjab) 160062
09815553585

Anonymous said...

Iam unable to lodge my complaint at their toll free no.I have sent mail at theirregistered office whi h bounced back to me due to their mail box is full. I purchased their citizen combood. Waste is not being cleared without putting extra water and combood needs to be cleaned with brush everytime we use it.I have just purchased their sanitary itemsworth Rs 40000/-.Would you please guide me for lodging my complaint.
Rakesh kr Jain 810,HUDA Sector 17 Jagadhri-135003.
Mob no +918607441671

Anonymous said...

I had lodged a complaint regarding leakage of flush tank and received Ticket no.0252822 on 12.5.2015. Nobody contacted yet. pl.look into the matter at the earliest. Thanks. Sanjay Baliga. ph. no. 9495635417

Anonymous said...

I had logged a complaint for leakage of Bathroom taps leakage and received ticket no. 0268753 on 22.06.2015. Nobody contacted yet. Pls. look into the matter as soon. Thanks. Kartik Patel. Ph. no. 9998816981. From Baroda, Gujarat.

Unknown said...

My taps and toilet flush is not working and i had logged a complaint two days ago the ticket number is 0279349 please help.

Unknown said...

I had logged a complaint for leakage of Bathroom taps leakage and and toliet flush, received ticket no. 0279349 on 18.06.2015. Nobody contacted yet. Pls. look into the matter as soon. Thanks
mobile no 9325980649 ANTHONY FERNANDES CLOUD 9 NIBM ROAD PUNE 411048

Unknown said...

Jiteh form surat Gujarat. Problems in my kitchen sanitary. Please recover my complain

narendraps.19.nps@gmail.com said...

Where to get cera bathroom product after sale care.

Krishnakumar Menon said...

Following deficiencies may pl be attended:
- Toilet flush not working
- Bend telephonic wall mixer -water passing through even after closing
- Swan neck type wash basin taps - water passing through even after
closing.
My tel contact - 8547331203
Address - Krishnavilas;Cheroor;Thrissur - 680631 - 2 km from Thrissur city.

Mr Raja said...

Consiled tank is not propley working hotel d dreamz suitz 10/43 old rajendra nagar Delhi mo no 9818520344 01125739642

Unknown said...

Model :Cera 2063 CRISTY ..floor mounted..billed 6.5.2012
Purchased Frm Sri karthick enterprises. 
Tirunelveli. Tamilnadu..
Bill attached to mail

Water running out continously frm flush.tank. without stopping....

As  water get collects in the flush tank  it doesn't get full..It continuously. Gets dripping down to the septic tank..
Unable to use the toilet..

Please do get it repaired for me as early as possible.

My mobile number.9442451058
Address ..at kct nagar, Tirunelveli, tamilnadu
Thank u.

Mr Raja said...

My consoled tank is not proper working add hotel d dreamz suites 10/43 old rajendar nagar Delhi mo 9818520344 01125739642

Ashref Punnoli said...

Concealed flush tank recently installed is leaking. Please contact on 9446895029

Freddy Pala said...

I have purchased Cera Concealed flush tank and after installation is not working properly
Freddy 9995309484

revolutionaa said...

I have a Cera Concealed flush tank which is not working since past 10 days. After a lot of effort, I managed to call Cera customer care on 2nd October on an IVR, no customer care executive to take a call. I received a ticket no. 0310657 on a saturday 3rd October stating I will be contacted by a representative. The representative called me on 6th October. So the total turn around to understand the issue was 4+ days. The executive mentioned I will receive a call in less than 2 days however till date, nobody has reached out to me and we are without a solution for a long time.

What kind of poor customer service is this? I am going to reach out to the consumer cell.

Unknown said...

I have purchased Cera bath fittings for now I am facing problem in one of flush tanks and i have log in to toll free numbers thrice no one is responding which is really pathetic my flus tank is not working since more than three weeks an the local dealer from whom I have purchased is simply saying that log in complaint on toll free shall i get response Bhupesh Bhardwaj 07087234488

Girish kumar said...

i brought cera products for my apartment, i am having four appartment lie that, i done a big mistake buying cera products, nothing of cera product is working properly....the health fuacket is a big flop..and regarding the service i complainted through toll free number and i said its emergency they call be from service center after a month. if i wait for them my flat will will be full of water. if authorities want to check my ticket number then my ticket number is 0293406 . i suggest those how r preferring this product think thrice before you go for it

Unknown said...

I have purchased Cera toilet seat after fittings then I am facing problem in one of flush tanks in pipe leakage and i have log in to toll free numbers thrice no one is responding which is really pathetic my flus tank is not working since more than three weeks an the local dealer from whom I have purchased is simply saying that log in complaint on toll free shall i get response Meera arora-7206639708

Anonymous said...

Very Very Bad experience regarding service.
As per my complaint Ticket No:- 414453 is raised on 9 Nov 2015.
On 12thNov it assigned to Technician S.K. Singh whose no is 9313224114. He did not call me then on 20thNov2015 i gave a call to him and ask for visit for same day because i will not be available on Saturday also ask him that if i will not available then come to Monday on 23Nov2015. But he called me on Saturday and as i told him that i am not available and ask him to come on Monday. He closed the request as resolved. Then i got a message to contact Mr Shubham on 9818934756. No one is picking this no.
please call me and resolve my issue ASAP.
-BT
Asheesh Kumar
9923757744

supriya said...

i purchased cera camac weatern commode on 25/11/2015 when o installed commode it is not working properely i compliained customer care number then i recieve a sms ticket no:0430996
when i telephoned service person he said that he will attend after one week what service u are giving to the customer pl call me resolve my issue asap

Anonymous said...

Team Cera, please address all the issues listed as soon as possible.

Unknown said...

Cera is the worst company..I ahve purchased 2 commbods cirroco worth rs 20000/= on 28/01/2016 n both the commbods were defective my ticket number is 0525808 they were replaced after much arguments n again the replaced new commbods were defective ticket num is 0529141...i am really fed up with cera this kind of low quality was nt expected from cera....

Unknown said...

i had purchased Cera comod on 2/12/2014 and even before completion of one year i have started facing problems. Its horrible company with horrible service. i had lodged complain on 27/11/2015, 24/01/2016 and 03/02/2016 for the same problem of water not filling in tank. and still it is not resolved. I regret buying such horrible product.
My ticket numbers are 0431183, 0523957, 0528273

Unknown said...

I want cera red cistern floush tank please ring up my voda +918716000045

s.k.pahwa said...

It is very surprising that you are going on giving me the complaint nos. - 580039, 581419, 581624, but till date no one has visited my house to see or solve the problem.
On 7.3.16, Mr. Prakash called me and asked the location of my house and problem, but never came to my house till today.
I have contacted Mr. Bharat also on 7600004335 many times, but situation remains same. He is not ready to listen to me, but his technician, who is telling lie.
Complaint nos. are being closed without attending the complaint. What an excellent service is being given to me by a well known company ?
s.k.pahwa
Motera, Ahmedaabd
M-9428330300

Unknown said...

Flush tank water leakage. No response.

Unknown said...

Very poor service and very rude customer care services.

Chandra Prakash Singh said...

No doubt cera is reputed co..it's costomer care must do accordingly.

Saratchandra North Paravur Ernakulam 9820007479 said...

I have installed 3 cera Carnival model's commodes in my house one of which developed leak complaint was registered, CERA representative inspected the piece on 19/20th March repeat 19/20th March and recommended replacement through the Dealer, I have since then relentlessly following up with the Dealer only to be told that that thrre is no stock.
Its over a month now I wonder what I should do now. Isn't the company responsible for after sales service.

Unknown said...

Fraud company with conman workers working in this company

Unknown said...

SIR,

WE HAD PURCHASED BATHROOM TAPS APPROX 10 Nos.FROM BEFORE 2 YEARS FROM CERA COMPANY BUT THEY ARE NOT WORKING FROM ONE MONTH.

PLEASE LOOK INTO THE MATTER SOON.....


HONY. SECRETARY
JAI CLUB
MAHAVEER MARG, C-SHCEME, JAIPUR-302001 (RAJ.)

Unknown said...

we have purchased 4 concealed cisterns. after a period of 1 year water is constantly draining into the pot from the cistern.
please look into the matter soon

ROBIN CHAWLA
+91 9560667708
2262, SECTOR 9, FARIDABAD, HARYANA

Unknown said...

I hade purchase cera camode dt 16/8/2016 and installation dt 17/08/16 after 1 days they are broken using this camode kindly sort out our matter as soon as possible

Unknown said...

I had purchased two Cera Cubicals.The wheels of one cubical on which the shutter slides had eroded .I made a complaint on Toll free no. dated 26/06/2016. I was given a ticket no. & Cera Care technician Mr. Raj Kumar had visited & assured me that he will procure new wheels & replace it. The cost of two wheels he told my wife will be Rs. 500/-and labour charges will be Rs. 700/- and he left.
My wife called me to confirm the order & gave me the no. of Raj Kumar 9336514104.I spoke to him to place the order for two wheels for Rs.500/-and I requested him to reduce the cost of labour charges, he stated these the fixed price laid by the co. as per books.I further requested him to provide me the wheels and charge for it i.e. Rs. 500/- .Fixing the wheels, I will do it myself.Since that day he is giving excuses that he had placed an order with the co. the moment he will receive from the co.he will hand over it to me.
On 9/10/2016 I had lodged a complaint on toll free no. and the ticket no. I have got is 1026934.Again the same technician Mr. Raj Kumar has been assigned to resolve my complain he assured to resolve by 12/10/2016.
My request to the Cera senior is I have a wedding coming up I request you to please resolve the complaint on priority basis.
Pravir Arya
9794865222

asokan said...

complaint lodged for rectifying the defects of two shower panels on 24.10.2016. till the day no action taken very poor after sales service.
Asokan, Asoka Gardens, Calicut.




Unknown said...

Hi,

There is issue with Flush cock purchased on 18/08/2016, after pressing the press button its not getting fully closed, due to which there is leakage, also the close /open is not operating.

I call your customer care number-18002001801 after following all instructions ticket number is not send
to my mobile number 9730659996.

Please

Regards
AmitBakare
A-101 reelicon olivia Ambegaon Bk Pune
Mob-9730659996

Regards,
Amit Bakare
Mob-9730659996

Unknown said...

I ve lodged a complaint to cera regarding the chrome plating of Pillar cock Ruby CS501A, TICKET NO 1198987.
The customer care executive claimed the cause could be due to use of some chemicals. No chemicals were used. Further the waste coupling which drains the water in the wash basin still retains its freshness. All other taps in all the other rooms which is manufactured by cera still retains its chrome plating.
This is clearly a defect in the product. The handle bar of the defective tap still retains its plating. If it were due to some acid wash as claimed by the technician, the plating of the entire tap would have gone off.
This kind of irresponsible behaviour is never expected from a reputed company like cera.
Kindly do the needful

Dr Arundev P Nair

Unknown said...

I AM GIRISH FROM MYSORE. CERA COMPANY(MYSORE)TECHNICIAN GOPAL DID NOT RESPOND TO OUR REQUIREMENTS AND HE HAS GIVEN US A WRONG COMMITMENT FROM 2 MONTHS AND HE IS LIEING TOOOOO MUCH. THEY ARE MISBEHAVING.THEY ARE WORST TECHNICIANS IN MYSORE.........


GIRISH.N.L
9448425566

Unknown said...

I have lodged complaint as my bathroom flush is not working but there is no response from customer care & even I haven't received ticket number ..

Anonymous said...

Being cheated by advertisement and looks, we have purchased CERA CHISEL single piece commode.
1. The flush is not working. Instead of saving water, we end up pouring buckets of water to clear the waste.
2.Having 24 * 7 trouble as water is being drained silently without any sound whatsoever from flush tank and not visible to eyes as the water gets drained directly out from flush tank.
Very Worst design.
Dont ever buy this product.

Unknown said...

Please very urgently need to repair flush button ...Send someone,,A-11,Vishal tower near Ramdev Nagar.sattlite Ahmedabad Gujarat state

Rahul verma said...

Hi. I have bought 'Cq407 Extend.Pillar Cock'. It has started leaking from tap mouth eventhough the tap is closed.
Contact: 7406888830

Address: Rahul Verma, Flat-B207,3rd Floor,SSVR CAMELLIA ELEGANT APARTMENT, Kaithota Road, Immadihalli Main Road, Hagadur, Whitefield, Bangalore-560066

Dr. Suresh Talwar said...

WALL MOUNTED CISTERN IS LEAKING
DR sURESH TALWAR
C219 INDRA NAGAR
LUCKNOW
9335917611

Unknown said...

Please very urgently need to repair flush button ....

Anonymous said...

Hi,we have Installed cera taps...they are not working properly..launched camplain also..but no response M17071809024 is my request number..plz do the needful..its
urgent

Anonymous said...

I'm having trouble with my cistern right from its installation,, sorry won't recommend cera products to my clientele, if my problem is not addressed soon.

Unknown said...

CERA IS NOT A GOOD COMPANY AT ALL, WE ARE USING THREE LONG TAPS AND ONE TOILET SEAT FROM LAST THREE YEARS, BUT THE TAPS BRAKE ITSELF EVERYYEAR AND WE ALWAYS HAS TO GO TO THE DEALER TO REPLACE THE TAP EVERY YEAR, AND ALSO THERE ARE LOT OF PROBLEMS IN ERA TOILET SEAT, THE REVERSEMENT OF WATER THE SPRAY OF WATER IS NOT OK AS IT REQUIRE.

Unknown said...

I have purchased Cera bath fittings for now I am facing problem in one of flush tanks and i have log in to toll free numbers thrice no one is responding which is really pathetic my flus tank is not working since more than three weeks an the local dealer from whom I have purchased is simply saying that log in complaint on toll free NO

PRADEEP KUMAR
8586983579

HamaraDesh said...

Purchased two long taps for sink two years back and tap screws were gone, due to this we are not able to operate taps properly. Checked with many shops for tap screws they are simply suggesting to call cera customer care.

Please look into this issue.

royal group said...

cera worst brand ..i m delear in pune, so I use Cera in my house, but wen I call customer call center,the only give number, no proper rply .worst worst worst brand.. never purchase Cera brand.. jaquar n Hindware are best brand. compain solve in 48 hours.. never purchase Cera...

Unknown said...

On 29th August I have complained to Cera customer care that my flush is not working and this is for the second time it is happening. On 13th May it was installed at that time also the same thing happened and now again it has started leaking but no response yet from their side only I have been given a ticket no. M17082913433.... What to do and whom to contact... Very poor service

Anonymous said...

Flush tank water leakage no response till now.
Please look into the issue

Rohit Dhaniwal
9903089598

Unknown said...

I have purchased Cera Concealed flush tank.I have complaint on toll free number for two times but there is no response from your side and also ticket no is not provide for cera this side

Vinay Gupta

H.No 146, adarsh nagar

Ballabgarh Faridabad

MB:9818832201

Vikash Rastogi said...

I have had worst response from Cera people. Bathroom fitting for shower is not done properly. I am calling the local Cera plumber here since last 2 weeks. He does not even bother to receive calls now. Never faced such pathetic service from any one before. I want to complain about your team. His name is Rahul. Contact number 09623990017. He serves at Lohegaon pune Maharashtra. Register a complain and take strict action against him.

Anonymous said...

I have been complaining about leak in new hidden flush. Initially complaint was lodged on 14 Dec 2017. But it did not get registered. I spoke to Kochi customer care. Least helpful. Again I lodged complaint on Dec16. Still no response. I spoke everyday to customer sp. No use. Terrible service.
TokenNo. M17111607780
Sakharia
Kochi.

Unknown said...

toilet flush not working model no 2058 g.Bojaraju 34 b 3rd street varnapuam Bhavani tamilnandu erode phone no9489942773

Anonymous said...

I have purchased cera closets before 6 months .seat covers broken away. The thigh support got broken between the two support provided underneath.Please replace the seat covers
Phone number 8129837773

Unknown said...

I have purchased cera commode..since installation its flush is nt working...its been only 1 mnth..kindly fix it as soon as possible..im enclosing my details..207/15 prakash mohalla, east of kaiash ..contact no. 9650586465..

Unknown said...

I hv purchased cera commode ..since installation its flush is nt working..ur service provider also came and checked ..bt again same problem have started after a week...kindly address the issue as soon as possible..207/17 prakash mohalla..east of kailash ..9650586465..

Unknown said...

I have purchase cera water closet on 11th march and installed on 13th march'18. from beginning flushing is not working. please note it as complain and attain.
address
L C Santra, 39/1/1 P G H Shah Road, Jadavpur, Kolkata-700032, Ph:9007017290

north india medical institute said...

Last week I have purchased cera toilet seat but flush button is not working properly. Please send someone to handle the issue.
House no. 18 western home backside Gobind sweets jungian Road kharar district mohali 140301

Unknown said...

My kitchen wash basin tap long body leakage please send mecanik

Unknown said...

I have purchased cera flash not working. Not the dealer change and the cera company interested.

Unknown said...

I have purchased sink pipe one year before now water leaking I have complaint registered my ticket number is M18071307511 no one contacted please do needful.

Anonymous said...

On 06/06/2018 I have purchased the CLover product from your Vytilla showroom(Kochi) ( details Attached ) .

Upon attempting to use these brand new WC (3 No's) is not functioning properly , My plumber discovered it did not work adequately because the water is not stopping flowing from the WC and i have already reported to Mr.George who is sales person in your Vytilla branch and was advised to contact the customer service as he is helpless .

I understand consumers are entitled to expect.As you can see from the problem I have had already faced similar problem along with this purchase after purchasing tiles from cera , we found most of tiles was edge broken after delivery and had to purchase brand new again as the replacement was denied for us . It could not be reasonably considered to be of reasonable quality.

To resolve this CLOVER problem, I would appreciate it if you could do the needful for replacement or exchange as i don't want a repair to be done with the brand new product. Enclosed are copies of my records.

I look forward to your reply and a resolution to my problem. Please contact me at the below phone at 98464 29362.

Unknown said...

Sir my Name is siva from Vedasandur Dindigul District I purcheased Goods from cera last 5 years about 2 lakhs . Some fittings are not used complained many time so for not getting any action

Unknown said...

WALL MOUNTED CISTERN IS LEAKING tejwinder singh

bathinda
punjab
8528290284

Unknown said...

My kitchen tap is to be repaired or replaced because when we are closing the tap it is not properly closed and.whistle sound is coming since 6months

Unknown said...
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