Intex Led TV Customer Care

We updated  Intex Led TV Customer Care : Intex Technologies (India) Ltd., incorporated in 1996 is a $950 million (INR 6400crore) enterprise with a strength of 6,000+ employees in India. The two-decade old consumer technology company, is one of the major players in mobile handsets, consumer durables and IT accessories. The company's flagship brand is 'INTEX'. The company's operations are managed on a world-class collaborative business solution – SAP on a Virtual Private Network. Intex is an ISO 9001:2008 certified company.

Intex-Led-TV-Customer-Care
Intex Led TV Customer Care
1860 208 5555

(Working time Mon to Sat 10 AM to 7 PM)

The trust built by brand INTEX in the industry is borne out by the increasing demand for its products. The Brand exhibits an exhaustive portfolio of 20+ product categories ranging from mobile handsets, mobile accessories, multimedia speakers, LED TVs, washing machines, refrigerators and wearable.

The company has witnessed a fairly high growth in the last few years. With a CAGR of 81% over the past 3 financial years, the company has reached a turnover of almost INR 6400crore ($950 million) in FY 15-16. Mobile business has been a key driver of growth: Intex as per IDC Q4 2016 report was the No-1 Indian mobile handset player with a 9.8% market share.

Intex Led TV Email Support
info@intex.in
Intex Led TV SMS Support System
9582943043
Short code : SVC(space)(text)
(Working time : Mon to Sat 10 AM to 7 PM)

Intex Led TV Customer Care Toll Free Number, Intex Led TV Customer Service

if your facing any problem of your Intex Led TV please leave comments below it may help others

1 comment :

Anonymous said...

Team,

On 24th May 2019 I logged a complaint at your customer care for LED display issue Ref. No. 9052490010092. Technician came within an hour, checked and found that they need to take the LED to service center for part replacement or something. As my LED has 3 years warranty, so he took Rs. 355 (including taxes) as service charge.
Next day i.e on 25th evening 2 guys came to take the LED however they don't have any paper / service receipt with them. When I refuse to give them the LED without any paper from the service center, they asked me to talk to service center manager / supervisor. The number which I got on SMS 9958403598, no one pick up the phone on that. So they call from their number and person on the other side asked me to come to the service center and take the paper. I done the same and they told me that LED will be fixed by 27th or maximum by 28th May.
When I didn't get any response from the service center till 28th evening, I called to your customer care again and they told me that they are escalating my complaint. Again next day I called and got same response, so I asked them to connect me with supervisor. I had a word with floor supervisor Mr. Ajit. He told me that he will check with the area service manager and let me know by next day 2 PM.
Next day I got a call from him before the mentioned time and he confirmed that LED will be delivered by 3rd June. When I haven't received it by the mentioned date, I called again and had hell lot of discussions with supervisor Mr. Budha Prakash. Mainly I wasted my time.
On 4th and 5th I called your customer care multiple time as your service center guys never pick up the call, on both numbers provided 9958403598 and 9717123124. And finally on 5th around 5 PM LED delivered. As per the service center guy its a new LED as they were unable to fix the issue. So it took them 10 days for them. I got a sms with Jobsheet no. 905244595003F0013.

Yesterday evening LED suddenly stopped because of same issue. I called your customer care today morning and asked them to reopen my previous complaint which was closed just 2 days back. I believe they done the same. However I received a new complaint no. 9060890010016.
Again technician visit and diagnosed that LED will again go to service center. I mean what the hell is happening? Again I need to wait for next 10 days?
He don't have any answer for that I want me to contact customer care. I called and asked for a supervisor, Mr. Busha Prakash promised me a call back before 5 PM today and disconnected the call. I visit your service center and the person over there was very very rude to me. don't want to listen anything.

I came back and logged a complaint with National Consumer Forum, Docket no. 1368633. They told me to send an email to you guys, saying that resolve the issue ASAP otherwise we need to forward it to consumer forum. And they will also send it from their side to Intex head office.

My question are: What is the market percentage of Intex? Why should I buy any Intex product again? Why should I recommend Intex product to anyone? In this competitive market, this kind of pathetic service you guys are providing? Give me one good reason to sit and wait, without escalating it to further?

I want my LED to be fixed ASAP. Give me new / refurbished, that's your problem. It should be work for next 1 year at least and complete the warranty period.

Revert me ASAP with positive response. I don't have free time for calling or email you guys again and again.

Regards
Rahul Das
9958753778