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snapdeal.com customer care contact number and email id


24x7 customer care : +91 92126 92126 / 
011 45371100| Email : help@snapdeal.com

465 comments :

«Oldest   ‹Older   401 – 465 of 465
Anonymous said...

Dear vishal ugwekar,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

jas desai said...

Snapdeal bahut bada froud hai logo ko fulish samjta hai , aur cheat karta hai , mne inc.5 black heel aur jack and jones ka shirt order kiya tha inc.5 ke flats aur jack and jones ki tshirt receive hui thi to mene wo products return 21 July ko kar diye hai lekin ab tak refund nai hua hai so please jaldi mere ko refund karo

Refund ticket id : 26594443 , 26594361

Anonymous said...

Dear jas desai,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Unknown said...

snapdeal called me saying theirs a deal shop for rs 4000 and u will get a gift voucher and i have still not received my order and the customer care people have no manners to speak worst experience and will never shop again and i want my money back otherwise i am going to take legal action against you. and even your coustermer care no. are not correct.

Anonymous said...

Dear shweta khamkar,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal

Unknown said...

Hi, This is veerapandian

This is my Order ID: 14838657459, Order Date :26/08/2016

Kindly confirm the delivery date

Unknown said...

Very bad experience with snapdeal. I booked mobile on 28 of Aug and i also cancel it on 28 Aug. And cancel request show sucussfully. But still my is not cancel and pending for delivery. Me so many time call to customer care for cancel my request but they can't do anything. Very cheap service by snapdeal. My order is 115161614661

Still pending for delivery. But i want to refund my money back. Very very very cheap nd worst service by snapdeal.

Anonymous said...

Dear Veera Veera,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

anshulgarg said...


I bought the power bank one week back when I started to use the product I found it was not able to charge my 3000 Mh battery mobile phone even one time further it was getting off from its own again and again i was trying to turn on but did not successes i decided to return this product so that i have called to you Customer care no on 05-09-2016 initially snap deal executive told me they will return my money in 4 business days but after that another executive told me there electronic policy has chance now they can only replace the product now i feel that I have done the big mistake to but this product from snap deal .snap deal services use to be good but now its getting worse day by day your executives are not aware about the company policy and they do not know how to communicate and what to communicate to the customs they tell only one thing please call us after two hours i request you please do the need full in this regard please find the below mentioned information about the product.























order no-14839579147

Complaint no-28931238





Karbonn KP10000 10000 mAh Power Bank with Torch - Blue
Seller: STAR LIGHT ENTERPRISES-BLR-MAKALI-PR-VOI







Anshul garg

9871817766

Anonymous said...

Dear anshulgarg,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Malik Sahab said...

Dear Snapdeal, I Place an order of Samsung Galaxy J2 Pro (16 GB) via product id 14964341204 on 03.09.16 for some special occasion but not received till date and delivery dates change again & again from your side. Now the price of product also drop who is responsible for this delay & escalation. This is my 1st time when i have placed an order at snapdeal. very bad experience. Please look into the matter.

Anonymous said...

Dear PAWAN MALIK,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Vimal said...

Suborder Id: 18920653256
Ticket Id: 29959616


I had ordered for BeetelX62N. However Snapdeal delivered old model X62.
When I asked for replace with correct model OR refund, same box is returned, without giving any explanation

Please put your self in my position and experiance anguish and dissatisfaction towards Snapdeal

Is Rs200 worth of cheating (difference between X62 and X62N) good for Snapdeal?

Please analyse, Do you get Rs200 milage by this kind of delivery OR your sales go down by several lacks due to the mistrust created?

Vimal said...

Suborder Id: 18920653256
Ticket Id: 29959616


I had ordered for BeetelX62N. However Snapdeal delivered old model X62.
When I asked for replace with correct model OR refund, same box is returned, without giving any explanation

Please put your self in my position and experiance anguish and dissatisfaction towards Snapdeal

Is Rs200 worth of cheating (difference between X62 and X62N) good for Snapdeal?

Please analyse, Do you get Rs200 milage by this kind of delivery OR your sales go down by several lacks due to the mistrust created?

Dungar said...

Dear sir,
I am purchase in your site georgette sari combo on date 16 sep,16.
You are give me first delivery date 21 to 26,but i am very disappointed in your bed service. I am also give payment first.
Please take any action as soon as possible, otherwise i am take any action your hand give me new date 29 to 1 oct.but today i am received mass. Ib Gojava courier,,
Delivery of your order no 600407890 was unsuccessful on ,we'll reattempt in 24 h,r.your site no communication no your service is very very bed.
Best regards
Dungar Singh Bagdwal
Mb. 9917480103
Haldwani,nainital
Uttarakhand

Unknown said...

I have returned a snapdeal product on 25th april,2016 but they are claiming that they have not received it.I have shared the POD also courier receipt which clearly shows that the item is being received by JASPER INFOTECH PVT LTD Gurgaon.I am comlaining about the issue since six month,Now its become October still they are not Refund my amount.I dont trust snapdeal as they are creating problems to the customer.

Complain no-22169956
dbacheli@rediffmail.com
Dharmendra Bacheli

Pulkit said...

Hey snapdeal team you morons,

You guys are the worst,
I have been asking for my shipment to be delivered today.
Your executives are telling that yes it will be delivered today.
Here I am waiting for the shipment all day. Now I don't even have shit in my hand yet.s
You wasted my whole day. I just called and you said that shipment will be delivered tomorrow.
What the fuck is that. You waste my whole day and now you give me that bullshit.
This unacceptable. I am cancelling my order now. You know what I am deleting my account right now.
You guys are the worst. I will be posting as worse review as possibly can to all the social media I can reach.
E-commerce like yours shouldn't even exist in this country.

Unknown said...

dear snapdeal my odered id is 15527277937 of gillete mach 3 blades with saving gel but i recived only mach 3 blades in box no free gel inside .help me with these orderd or replace it.

A2Z Hindi said...

Sir my name is Prashant Singh
Mujhe ye janana hai ki mera order id 15638063441 hai isako dispatch kb tak kiya jayega

Unknown said...

Dear Team Snapdeal,

To begin with i am a regular online buyer & have recently started using Snapdeal for a few of my purchases.

I had used Snapdeal services to purchase a new phone online & thus booked Blaupunkt U9 16GB Gold phone (Order ID: 15334915269 ) on 24th Sept 2016 which was prepaid.

Now the product description of the phone on the Snapdeal website read : 16GB internal memory/ 13MP rear & 8MP front camera (encl images), but when the product was delivered to me on 1st Oct 2016 the product stated 8GB internal memory 8MPrear camera & 5MP front camera which i was not expecting thus it had inappropriate product description forcing me to return the item.

It was picked up on 5th Oct 2016 & i was assured a refund; But on 8th Oct 2016 i was sent a text msg saying the product Quality Check Failed, therefore no refund.

Now what i would like to know from you:
1. What does an inappropriate product description have to do with quality check?
2. Even if you state it has failed QC , then please state on what grounds?
3. Do i expect a refund of my money?

I am now awaiting your reply on my above queries.

Early action Solicited.

Thanks & regards,
Auleen Roy

pravin said...

Very very very worst experience don't buy from snapdeal they play with our emotions.
Without giving delivery in real they deliver their products successfully .
I hate snapdeal very much.

Anonymous said...

RESPECTED SIR,
MY ORDER FOR MY FOR MICROMAX CANVAS UNITE 4 PRO(Q465) AND ITS GOLDERN FLIP COVER HAVE BEEN RECEIVED BY ME. BUT UNFORTUNATELY I HAVE CANCELED ONE DAY AGO. I WOULD LIKE TO REQUEST YOU NOT TO REFUND MONEY BACK TO MY ACCOUNT. AND AND DO NOT CANCEL MY ORDERS.
ABOUT ORDERS -
MICROMAX CANVAS UNITE 4 PRO(Q465)
ORDER ID 15738898376
MICROMAX CANVAS UNITE 4 PRO(Q465) GOLDERN FLIPCOVER
ORDER ID 15738898376

Unknown said...

My order id is 15477671699. I am unable to contact snapdeal team as the no. Provided never allows us to talk to the executive. I returned the order and it is already taken by the courier..the the status shows that reverse pick up is failed...even i have the receipt that they took the product back. Pls make the status correct and give me back the money.

Unknown said...

Sir coolpad ka jo phon liya hai wo apne aap hi aap ho jta hai aur garm bhi ho rha hai bettry bhi nhi chal rhi hai app bhi kam nhi kar rhe hai

Unknown said...

I am trying to contact with customer care persons. but could not. I need tv installations service. now I have to go consumer affairs.

Unknown said...

Sir, I ordered one LYF Flame 7S Black 8GB. I received phone and one JIO SIM but not received JIO SIM baar code plz send my JIO SIM Baar code my Phone No. is 8130860287

Unknown said...

My order id is 15477671699. I am unable to contact snapdeal team as the no. Provided never allows us to talk to the executive. I returned the order and it is already taken by the courier..the the status shows that they have rescheduled the pick up...even i have the receipt that they took the product back. Pls make the status correct and give me back the money.

vissu said...

Hello Snapdeal Team,

I have ordered 3 products from Snapdeal under the Diwali Unbox sale.
Out of which Only one product is good and same as described.

The other two are not as descrided.

My issue is with the Order -> Bridgestone - B 290 - 155/80 R13 (79 T) - Tubeless Tyre on 5th october 2016 and I received the product on 20th october 2016 but found the product was very Old, I cannot create a refund request, getting the message ( Your request cannot be completed at the moment. Please contact customer care at +91-9212692126 ).

Tried couple of times to the above said number, but no use.

Please help me out to sort this problem. The customer care team is also unable to help me out.

The order details are:

Order ID: 15683255447
Placed on: Wed, 05 Oct, 2016


Thanks in advance!!!
You can reach out to me at +91-8095809129

Unknown said...

hello snapdeal
Order ID: 16182603433, Placed On 21 Oct, 2016
my name is karam i have ordered 'Skullcandy Uproar S5urht-454 Over Ear Wired Headphone With Mic Blue' its price is (1,789 rupees) after 40% discount. i redeemed my 355rs so, its cost me like 1434rs only.
now the problem is yesterday it was 1434rs but now it says i have to pay 1789rs...WHY?
in order details
(((Total Rs. 1,899
Delivery Charges FREE
Discount (-) Rs. 110
Freecharge Balance Redeemed (-) Rs. 355
You Paid Rs. 1,789)))
i see there is more 110 rs discount so it should be 1324rs only...

Unknown said...

unsubscribe please

nachiket said...

Hello,
My Order ID is 15989361255. i have ordered a whirlpool 245 L Neo Double Door refrigerator on 15 -0ct -2016. received the product on 20 oct 2016. But i found it has two minor dent (damage) on the product on the front side ..i called the customer care and put request of replacement of the product and there after after i recieved a mail stating i have to manually send the product as they donot have pickup for my location. I again called and told that sending the product is a tedious process for me and its not possible for me to pack and send it the warehouse on my own. . so one of representative informed me about the some compansation and if you want to keep the product .. you can get some compensation against it.and for that our team handling that will contact you soon .Its been five days after registering the complaint . My complaint no for that is 33324640. Still not resolved my issue . Worst experience given by snapdeal.i request please took this in the priority. i humbly request to the snapdeal team .. so that i can enjoy my future shopping experience with snapdeal .

Unknown said...

Today , i have faced the same case - cheated with flipkart ,

They send the adidas duplicate / another which looks like adidas
which is not a commited product which they have shown in the website .

Snapdeal - change your ploicies , excuses - if you are not capable - tell to your customers with your open heart , that is better than cheating the customers

Unknown said...

Dear Mr. Kunal Bahl / Snapdeal Team
I placed an Order ID: 16060713007 on 17 Oct, 2016 for

Hitachi 1.2 Ton 5 Star Neo RAU514HWDD Split Air Conditioner. Now even after following everyday, making numerous calls and assurance i don’t have any update regarding my order for which i already paid online. This is getting so annoying … I ordered two ac’s on the same date, 1 from flipkart
Order ID: OD607358188122752000 (1 Item)
Order Date: 17 October, 2016 11:19 PM
and the other 1 from snap deal. Now my ac from flipkart was delivered on 19th October 2016 and even installed on the same day.
Now please enlighten me if i made a huge mistake ordering the 2nd ac from snapdeal????? which i have not received as on 03 Nov. 16.
after 18 days of ordering and still no update. I had to finish a project which now stands hanging. Pls tell me who is responsible for my misery. How can your service get so pathetic and no accountability ??
I had been a regular customer of snap deal since long but now i will have to think twice before ordering something on snap deal.
Before taking a legal recourse I thought of mailing you sir, I hope you can get it resolved.
Thanking you
Gaurav Balhara
g.balhara@gmail.com

Anonymous said...

Dear Gaurav Balhara,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

snpdeel ka bap said...

chutiya he snapdeel
logo ko chodu banate he

Unknown said...
This comment has been removed by the author.
Anonymous said...

hi my name is Shariq zubair my mail id is shariqzubair@yahoo.com...i hv been delivered a wrong mixer grinder..m waitng for d replacement..still no action has been take when i call to customer care she said sorry sir your ordered return request has been closed now we are unable to return your product as per policy...what the hell .....look into the mattr soon n reply other wise i know how to tackle.....

Anonymous said...



Dear Customer,


We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.


Regards,
Team Snapdeal

Anonymous said...

Dear snpdeel ka bap,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

Unknown said...

Update for Order ID: 16060713007
Snapdeal Team
I placed an Order ID: 16060713007 on 17 Oct, 2016 for

Hitachi 1.2 Ton 5 Star Neo RAU514HWDD Split Air Conditioner.Now even after following everyday, making numerous calls and assurance i don’t have any update regarding my order for which i already paid online.
Now that i have received my order after more than 20 days and so many complaints.. I have been given a wrong product.. I Ordered and paid for a 5 star AC but now received a 3 star AC.. Now filed for a return. God knows when will I get a replacement only time will tell…. Pathetic service Snapdeal..
1 Month to my order and payment and still not got the product ... God knows what kind to courier service you guys have....
No update , No deadlines, NO accountability... Your customer care number just have automated responses....

Now to be honest... YOU GUYS AT SNAPDEAL ARE DI*K HEA*S.. YOU ASSHOL*** FUC*YO*

g.balhara@gmail.com

Unknown said...

i hv been delivered a product with order no. 20671817590 m waiting for d refund..still no action has been taken when i call to customer care she said sorry sir your ordered return request has been closed we have picked up your order but in reality no one has tried contacting me for picking up the order..what the hell is this. When you have to deliver your product on COD basis you people contacted me twice or thrice but for refund you did'nt even called me once to pick up the order.....look into the matter soon n reply other wise i'll file complain st against you in consumer court soon.

Anonymous said...

Dear Gaurav Balhara,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us onwritetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdea

Anonymous said...

Dear Swati Jain,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Unknown said...

My order id is 20671817590. I am unable to contact snapdeal team as the no. Provided never allows us to talk to the executive. I returned the order and it is already taken by the courier..still the status on snapdeal is return request cancel. This company is a big shit. I have nothing to do with your status,what i want is my money to be refunded.

Anonymous said...

Dear Swati Jain,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Unknown said...

Dear Sir
I Purchase RED MI NOTE 3 My issue was a sometime touch not work & call sensor not work Sometime Fingerprint sensor not work I very bad luck i purchase redmi phone and snapdeal castomer adviser not responce very bad service
order no - 16636320616
my replacement no - 36468263
but i am not recived my replace handset

Anonymous said...

Dear Sumit Jaiswal,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Unknown said...

Plz refund my money I have done my refund on 24-11-16 I didn't get my money

Anonymous said...

Dear Mohammad Afroz Ali,


We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.


Regards,
Team Snapdeal

Unknown said...

Bokka snapdeal

Anonymous said...

i had ordered mad max for ps4 on 7 dec and dispatched on 11 dec and not shipped till now.it's heights and i recommend never to order from these websites cos its taking so much time.amazon and ebay are much better than these indian websites

Anonymous said...

Dear Customer,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at writetous@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Unknown said...

yesterday 28/12/2016 i ordered one mens watch worth Rs.309/- and the amount deducted from my a/c but the order is not completed. but my money did not refunded yet can you kindly check it and let me know. my mob no is 00919895709015 ...email id --saroshmeghna@gmail.com.

thanking you
expecting ur early reply
regards

sarosh
























































































JYOTIRMAY said...

Dear Snap deal,
I have placed an order Order ID: 17654973932, due to some reason i have canceled my order but the consignment is being delivered to someone else.
It is really painful that after cancellation of my order how it is being delivered to other person when the invoice is raised against me.

please verify.

प्रकृति/nature said...

i canclled my mobile replace my email lokeshwaraditya1@gmail.com

Shera05 said...

I ordered an ipad on Snapdeal but I can't track my order..Why?? Whenever I try to contact customer care the ivr says humein is number se sambandhit order nahi mil paya hai !!?I was calling from the same number registered on Snapdeal.Why they can't find my order??

Anonymous said...

To snapdeal co.

Please note that my order was cancelled by your end not from my side and the item was booked through Bajaj finance. Now the problem is that I didn't receive the refund amount yet. So request you that kindly look on this matter as soon as possible or else I will file a case to consumer court for fraud or cheating customers on both of you vendors.

And one thing I also want to say that you cancelled the order from your end after more thanks one week from your estimated date. I try to call and send several messages but no response and unable connect representative to discuss this matter.

If you want I will attached the screen shot when ever you need.

Unknown said...

I am using snapdeal from six years but now days its service is very poor. Now I am going to uninstall this app. My last experience was so so worst experience.

rudhra chadha said...

bilkul bakwas dilevery its beeen a high time that i have delevired my product and it has not been delevired yet plz do reply.

Unknown said...

please change the yoga mat .Its quality is poor and there's a hole in it as well. This is the second time i've got a defective commodity from you and your service is very disappointing. Plz change this item

Item 2
Swag fitness red yoga mat 6mm
Delivered on friday,14 Apr 2017


Unknown said...


Order ID: 20017064482 Reference no: 44098657
Placed on: Sat, 30 Sep, 2017 Issued on: Fri, 6 Oct, 2017
Snapdeal are cheater and non trustworthy.sooner they fold up better it is for all

Somnath said...

Invoice number SBDCA0/1022224 My order black casual shoes Delivery by white casual shoes... No internet snapdeal... No response you Side... OK thanks you bussnes..

Anonymous said...

Dear Team,

This is related to my Order ID: 21046413705.

I have not received the product "Dell 65 wh 6 cell Battery for Dell Inspiron 3521 (as shown in Product snapshot online) rather you have sent me 48 wh Laptop Battery which is completely duplicate and fraud. How dare the seller attempted to cheat me? This is not acceptable. Please replace my product with 65 wh Laptop Battery else I have to file a complain against you in consumer forum.

How can I further do any online ordering with snapdeal if you will cheat like this?

Thanks...

VIVEK CHANDRA MISHRA

Unknown said...

snhepdeal fake he mera 1 lak rupes khalya.dhokebass he aplog
cll me 8402990816

Anonymous said...

Hello Snapdeal Team,

Snap Deal Reference No : SLP1632915057
Invoice No- SD71C711000505
Ecom Express Tracking ID- 898463909
Delivered on : 01-04-2018


We have ordered VIVO Y53 Black Colour on the Date of 21st March 2018,Invoiced date on 23rd March 2018....But it was delivered April 1st.....The Box was Packed Nicely and it was delivered through E-Com Express....Snap Deal Reference No : SLP1632915057
Ecom Express Tracking ID- 898463909 Invoice No- SD71C711000505,Seller- Mobile King from Kanpur... We are so surprised of that we have received Blackberry Scraped Piece instead of Vivo y53....Which was packed instead of Put it in to the Dust Bin...We have opened the Box infront of the Ecom Delivery Executive...He said that will escalate to their team and will take it Back on Monday...Because the day he was delivered on Sunday...But he never turned back....Then we went to E com Office and Met Mr.Alakar who was heading the Branch....He said will escalate with the HO and Snap deal will get it done.....But still its happening....We are not expecting such a Cheating happening from ur Market Place Seller....I am getting a resolution that I won’t get my refund since you guys had blacklisted the seller from snap-deal. Without any verification the seller sends the product and takes the money from the customer and the snap-deal they aren’t aware of the issue.

I would like to question to snap-deal and the chairman of the company why they have listed the seller on their websites to sell the product. Remove them if you have blacklisted from your company had you send out a disclosures on your website or in newspapers that any product which is sent by those seller will not be entertained by snapdeal

. I do not understand how the snap-deal is working are there no compliance department to check the quality checks by seller.
Payment Method Cash on Delivery Payable Amount Rs. 8300

@Mr.Rakesh Yadav Ji Kindly need ur Intervention to Close this issue which the sellers are doing more Fraudulence activities and Spoiling ur Company Reputation....

Regards,

Rajesh Kannan.D
9731159940

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